Shipping policy
Store Name: Sarneno
Website: sarneno.myshopify.com
Email: sametcankuscu11@gmail.com
Phone: +1 925 071-3770
Business Address: Sarneno, 4964 N Campbell St, Detroit, Michigan 48210, United States
At Sarneno, we aim to provide a clear and reliable shipping experience for every customer. Please review our shipping policy before placing your order.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During high-volume periods, processing times may be slightly longer. If there is a significant delay with your order, we will contact you by email.
Shipping Time
Estimated delivery time is usually 5–12 business days after your order has been processed and shipped.
Delivery times may vary depending on:
- Customer location
- Shipping carrier performance
- Weather conditions
- Holidays
- Customs or regional delays
- Incorrect or incomplete shipping information
Shipping Cost
Shipping costs are shown at checkout before payment is completed.
Any available free shipping offers or promotions will also be displayed clearly at checkout.
Order Confirmation
After placing an order, you will receive an order confirmation email with your order details.
Please review your shipping address carefully. Customers are responsible for providing complete and accurate delivery information.
Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information.
Tracking updates may take 24–72 hours to appear after the carrier receives the package.
Incorrect Shipping Address
Please make sure your shipping address is correct before submitting your order.
Sarneno is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.
If you notice an address mistake, please contact us as soon as possible at:
We will do our best to update the address before the order is processed or shipped.
Lost or Delayed Packages
If your package is delayed, please allow extra time for the carrier to update the tracking information.
If your order appears lost or has not arrived after the estimated delivery period, contact us at:
Please include your order number and shipping details so we can review the issue and assist you.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Please include:
- Your order number
- Clear photos of the damaged item
- Clear photos of the packaging
We will review the issue and provide a suitable solution.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or local fees may apply depending on the destination country.
These charges are the customer’s responsibility unless otherwise stated at checkout.
Sarneno is not responsible for delays caused by customs or import processing.
Order Cancellations
Orders may only be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery according to our Return and Refund Policy.
Contact Information
For shipping questions or order support, please contact us:
Sarneno
Website: sarneno.myshopify.com
Email: sametcankuscu11@gmail.com
Phone: +1 925 071-3770
Address: Sarneno, 4964 N Campbell St, Detroit, Michigan 48210, United States