Refund policy
Return and Refund Policy
Store Name: Sarneno
Website: sarneno.myshopify.com
Contact Email: sametcankuscu11@gmail.com
Phone Number: +1 925 071-3770
Business Address: Sarneno, 4964 N Campbell St, Detroit, Michigan 48210, United States
At Sarneno, customer satisfaction is very important to us. We want you to feel confident when shopping with us. Please read our return and refund policy carefully before making a purchase.
30-Day Return Policy
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, the item must be:
- In its original condition
- Unused, unworn, and unwashed
- With all original tags, packaging, and accessories included
- Accompanied by proof of purchase, such as an order confirmation or receipt
Free Return Shipping
Sarneno offers free return shipping for eligible returns.
Customers will not be charged any return shipping fee when returning an item that meets our return conditions.
To start a return, please contact us at:
Once your return request is approved, we will provide you with return instructions.
No Restocking Fee
We do not charge any restocking fees.
Customers will receive the eligible refund amount without any restocking fee deductions.
No Final Sale Items
Sarneno does not offer final sale items.
All products may be returned within 30 days of delivery, as long as they meet the return eligibility conditions listed in this policy.
How to Start a Return
To request a return, please contact our customer support team at:
Email: sametcankuscu11@gmail.com
Phone: +1 925 071-3770
Please include the following information in your return request:
- Full name
- Order number
- Email address used for the order
- Reason for return
- Photos of the item, if the product arrived damaged or incorrect
Our team will review your request and provide return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear on your bank statement or payment account. Processing times may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible at:
Please include your order number and clear photos of the issue so we can review it and provide a solution.
Exchanges
We recommend returning the original item first and placing a new order for the replacement item. This helps ensure the new item is available and can be processed quickly.
Cancellations
Orders can only be cancelled before they are processed or shipped.
If your order has already been shipped, you may still return it after delivery under our 30-day return policy.
Non-Returnable Conditions
Returns may not be accepted if:
- The item has been used, worn, washed, or damaged by the customer
- The item is returned without original packaging or tags
- The return request is made after 30 days from delivery
- The item is not returned according to the instructions provided by our support team
Contact Information
For return, refund, or order support, please contact us:
Sarneno
Website: sarneno.myshopify.com
Email: sametcankuscu11@gmail.com
Phone: +1 925 071-3770
Address: Sarneno, 4964 N Campbell St, Detroit, Michigan 48210, United States