FAQs
Store Name: Sarneno
Website: sarneno.myshopify.com
Email: sametcankuscu11@gmail.com
Phone: +1 925 071-3770
Business Address: Sarneno, 4964 N Campbell St, Detroit, Michigan 48210, United States
1. How can I contact Sarneno?
You can contact us by email at sametcankuscu11@gmail.com or by phone at +1 925 071-3770.
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM.
2. How long does order processing take?
Orders are usually processed within 1–3 business days after payment is confirmed.
Orders are not processed on weekends or public holidays.
3. How long does shipping take?
Estimated delivery time is usually 5–12 business days after your order has been processed and shipped.
Delivery times may vary depending on your location, shipping carrier delays, holidays, weather, or other circumstances outside our control.
4. How can I track my order?
Once your order has shipped, you may receive a shipping confirmation email with tracking details.
Tracking updates may take 24–72 hours to appear after the carrier receives the package.
5. What should I do if I did not receive my tracking number?
Please check your email inbox and spam or junk folder first.
If you still cannot find your tracking information, contact us at sametcankuscu11@gmail.com with your full name, order number, and email address used at checkout.
6. Can I return my order?
Yes. Sarneno accepts returns within 30 days from the date your order is delivered.
Items must be unused, unworn, unwashed, in original condition, and returned with original packaging and proof of purchase.
7. Do you offer free returns?
Yes. We offer free return shipping for eligible returns.
Customers will not be charged any return shipping fee when the item meets our return conditions.
8. Do you charge a restocking fee?
No. Sarneno does not charge any restocking fees.
9. Are there any final sale items?
No. Sarneno does not offer final sale items.
All products may be returned within 30 days of delivery if they meet our return conditions.
10. How do I start a return?
To start a return, contact us at:
Please include:
- Your full name
- Order number
- Email address used at checkout
- Reason for return
- Photos, if the item arrived damaged or incorrect
Once your request is reviewed, we will provide return instructions.
11. When will I receive my refund?
After we receive and inspect your returned item, we will notify you by email.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
12. Can I cancel my order?
Orders can only be cancelled before they are processed or shipped.
If your order has already shipped, it cannot be cancelled, but you may request a return after delivery under our 30-day return policy.
13. What if my item arrives damaged or incorrect?
Please contact us as soon as possible at sametcankuscu11@gmail.com.
Include your order number and clear photos of the damaged or incorrect item so we can review the issue and provide a solution.
14. Can I change my shipping address after placing an order?
If your order has not yet been processed or shipped, we will do our best to update your shipping address.
Please contact us quickly at sametcankuscu11@gmail.com with your order number and correct address.
15. What if my package is delayed?
Shipping delays can happen due to carrier delays, holidays, weather, or high order volume.
If your order has not arrived after the estimated delivery period, contact us at sametcankuscu11@gmail.com and we will help review the status.
16. What payment methods do you accept?
We accept the payment methods displayed at checkout.
All payments must be completed before an order is processed.
17. Is my payment information secure?
Yes. Payments are processed securely through trusted third-party payment providers.
Sarneno does not store your full credit card details.
18. Where is Sarneno located?
Sarneno
4964 N Campbell St
Detroit, Michigan 48210
United States
19. How long does customer support take to respond?
We aim to respond to customer inquiries within 1–2 business days.
20. How can I contact you for order support?
For order support, returns, refunds, shipping questions, or general inquiries, contact us:
Email: sametcankuscu11@gmail.com
Phone: +1 925 071-3770